Last Updated: January 1, 2025
Thank you for purchasing from MS Virtuals. We are committed to providing high-quality digital products and services to our customers. This Refunds and Returns Policy outlines the terms and conditions for refunds on digital purchases from our website, www.msvirtuals.org. By making a purchase, you agree to the terms of this policy.
1. Eligibility for Refunds
Our refund policy applies specifically to digital services purchased through www.msvirtuals.org. Due to the nature of digital goods, refunds are only available under the following circumstances:
– The product or service was not delivered as promised or was substantially different from its description.
– There were technical issues that prevented you from accessing or using the product, and these issues were not resolved after contacting our support team.
2. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
– You must request the refund within 7 days of purchase.
– You must provide a clear explanation of the issue, including any relevant screenshots or error messages if applicable.
– Refunds are only applicable if the product was not downloaded or used for its intended purpose.
3. Non-Refundable Situations
Refunds will not be granted if:
– The product has been downloaded or fully accessed.
– The refund request is made beyond the 7-day window.
– Dissatisfaction is based on subjective preferences (e.g., “I changed my mind,” or “I no longer need the Services”).
– The request does not provide sufficient details or documentation of the issue.
4. Initiating a Refund Request
To initiate a refund request, please:
– Email us at msvirtualofficial@gmail.com.
– Include the subject line: “Refund Request – [Service Name]”
– Provide your full name, purchase date, order number, and a detailed description of the issue.
Upon receipt of your refund request, we will review the information provided and get back to you within 3-5 business days. Additional information may be requested to complete the review process.
5. Processing Refunds
– Approved refunds will be processed back to your original payment method within 10 business days.
– Depending on your financial institution, it may take additional time for the refunded amount to reflect in your account.
6. Fees and Costs
We do not charge a fee for refund processing. However, please be aware that third-party payment processors may charge a non-refundable transaction fee, which cannot be refunded by MS Virtuals.
7. Customer Support
For further inquiries, please contact our support team:
Email: msvirtualofficial@gmail.com
Address: 68A Mubarak Lane, Rawalpindi, Pakistan
Our team is available Monday to Friday, 9 AM – 5 PM (Pakistan Standard Time), and we are here to assist with any questions or concerns regarding our refund policy.